Legal
Privacy notice
What happens to the details you send us through this website.
Who is responsible
Elektrokomerc d.o.o., Segedinski put 86, 24000 Subotica, Serbia. E-mail office@elektrokomerc.rs, phone +381 24 548 300.
Forms
When you send the enquiry form or the repair request, the details you enter (for example name, company, e-mail, phone, the products and quantities, the data of your motor or pump and your message) are delivered to us by e-mail through a form-delivery service (Web3Forms) on the network of our hosting provider (Cloudflare, Inc.).
We use them only to answer your enquiry or repair request and to prepare an offer, and keep them as long as this and any business relationship that follows require. Photos you send us by e-mail are used only for your request.
The assistants on this website
“What are you looking for?” and the repair intake send the text you type to an external AI service provider (data processed in the USA), only to generate the answer. Nothing is stored by this website. Please do not enter personal data.
The answers are for orientation only. Prices, availability, diagnoses and binding technical advice come only from Elektrokomerc.
Your enquiry list
The products you add to your enquiry list are kept only in your own browser (local storage) until you send the enquiry or empty the list. They are not sent anywhere before you submit the form.
Hosting
This website is hosted by Cloudflare, Inc. To deliver the pages and protect them against misuse, the host processes technical data such as your IP address and the time of the request.
Cookies, tracking and the map
This website sets no cookies and uses no analytics or tracking. The map on the contact page is loaded from Google only when you click “Show the map”; Google’s privacy policy applies from then on.
Links to other websites
Datasheets are served from this website. Links to the websites of manufacturers open those sites only when you click them; their own privacy policies apply there.
Your rights
You can ask us at any time which of your data we hold, and have it corrected or deleted. Write to office@elektrokomerc.rs. You also have the right to complain to the competent data protection authority (the Commissioner for Information of Public Importance and Personal Data Protection).